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FAQ Frequently Asked Questions

Info Orders & Delivery


How can I check my order status?

If you have placed the order as a registered user you can check the status of your order logging in to your personal profile, in the "My orders" section.

How can I cancel or make changes to my order?

You can make changes to your order or change the shipping address only during the purchasing step only, before checkout.

Which credit cards are accepted?

You can choose to pay your order using the following: Mastercard, Visa, Maestro, Visa Electron, PostePay, bank transfer, or PayPal.

Can I purchase items and pay on delivery?

Yes, pay on Delivery (cash) is available as a payment method for all items.

At what time will my goods be delivered?

Shipments are usually delivered Monday to Friday (excluding bank holidays) during office hours (9 am to 6 pm).

What shipping costs can I expect for my order?

Shipments are free throughout Italy (including San Marino and Vatican).
For countries other than Italy the amount for shipping is € 15 for orders up to € 100, free for orders over € 100.

How long does it take to receive my order?

Shipping times vary depending on the location (times are usually longer if you live on a rural area) and the delivery service requested during your order placement. Orders are typically shipped within 3-5 business days of order confirmation via email.

What happens if I am away on the day of delivery, can I request a new delivery date?

Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 am - 7:00 pm). In case of absence at the time of delivery, the express courier will leave a notice with instructions to request a second delivery.

Within 3 days from the reception of this notice, you can request free delivery directly from the courier’s website.

After this time, (in case of a second unsuccessful delivery attempt) the package will be available for free pick-up at the nearest Post Office. Usually the Post Office will keep the parcel for 7 working days, including Saturdays. If the parcel is not picked up, it will return to our warehouse and the order will be canceled.

My order is late, why?

BeGood undertakes to respect the standard preparation and shipping times for orders. In some cases, however, there may be delays related to only one of the 2 phases (preparation and shipment of the order) or to both.

Order processing

Orders received from Monday to Friday (excluding holidays) are processed the same day if placed before 13:00 or the following working day, if made after 12.00. Orders received on Saturday and Sunday are processed next Monday (keep this into account to calculate the delivery time). At certain times of the year (sales and promotions), it is possible that the processing of orders is longer than usual due to the large influx of online orders received.

Order delivery

BeGood commits itself to ship the goods in 3-5 working days from the processing of your order. Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 am - 7:00 pm). In some cases, shipping may be delayed due to unpredictable causes (eg strikes or weather conditions).

I bought a Begood garment, but I realized I chose the wrong size. Can I change it before it is shipped?

If you have made a mistake and your order has not been processed (orders will be processed the same day if placed before 1pm or the following working day, if placed after 1 pm. Orders received on Saturday and Sunday are usually shipped the following Monday). You can send a message to customer.care@begood.store, and we will try to help you.




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