FAQ Frequently Asked Questions

To register as a new customer you will have to click on the item "Log in or register" (located at the top right of our menu, then click on the "New" button and follow the registration process by entering your data. Do not forget to give your consent for the processing of your data, many promotions and discounts will be waiting for you!

In order to recover your password back you will need to access the “Login or register“ section on our website, click on the “registered“ tab and then on “Forgot your password?“, Enter the email address used during registration and click on “Recover my password“ button. You will be sent an email with instructions to follow.

It is not necessary to create different accounts in order to have different delivery addresses, to add a new delivery address you just need to access your profile, click on “my addresses“ and then on “add a new address“.

Redeeming a discount voucher is very simple, once you have finished adding all your products in the cart you will need to enter your voucher code in the box “PROMO CODE & GIFT CARD“ and click on the arrow. The discount will be applied to the products on sale.

Contact our customer care at customer.care@begood.store and we will give you information on the status of your voucher.

To add a new delivery address, you just need to access your profile, click on "my addresses" and then click on "add a new address.

No, any questions regarding our products will be processed by our customer care via email, just send an email at customer.care@begood.store, we get back to you as soon as possible.

To unsubscribe from our newsletter you will need to access one of our newsletters and click on the "unsubscribe here" link that you will find at the bottom (footer) of the email.

Contact our customer care at customer.care@begood.store and we will help you to delete your account.

The discount code is sent automatically; check your Spam folder, sometimes it may end up in there.

Follow these steps to complete your purchase:
- Enter the product category you are interested in
- Select the product
- Select the colour and the size
- Click on "Add to cart"
- Go to the cart
- Proceed with the order
- Enter your credentials if you have already registered, otherwise fill out the registration form
- Proceed with your purchase

You can find sizing details and product information on every product page.

Very simple: BeGood products can be hand washed (inside out) with cold water (at 30° max) and a gentle detergent. No need to use a tumble dryer, air drying is enough. Washing does not alter the effectiveness of the product.

Dermofibra products use bio-infrared technology with minerals in order to reflect the body heat and stimulate microcirculation. Dermofibra Cosmetics products use bio-infrared technology plus cosmetic ingredients added to the yarn in order to hydrate and tone your skin.

The active ingredients contained in latest generation capsules, just like with creams, run out after about 30 uses, whereas the draining, slimming and hydrating effects of Bioinfrared technology are permanent for the entire duration of your BeGood garment.

BeGood shapewear products can be used safely after childbirth and during breastfeeding. We advise against the use of the products during pregnancy because of their compression effect.

BeGood leggings don't make you lose weight, but they do reduce the waist, hip and thigh line, draining, slimming and hydrating your skin. For the best results, we recommend you use BeGood leggings for 8 hours per day for at least 10 days, together with a correct diet and healthy sport activity. BeGood leggings also support muscles, making them especially suitable for women who spend a lot of time on their feet at work, for a micromassage and resting sensation for legs. Benefits/ advanced cellulite.
It is normal that BeGood leggings leave seam marks on your legs, because they are containing and compressive products. However, it is important you choose the right size. Any signs will disappear within a short period of time. For more information on the technology used, visit https://begood.store/en/content/8-dermofibra-cosmetics

All BeGood products are made from Dermofibra Cosmetics and have the same benefits: they reduce the waist, hip and thigh line, draining, slimming and hydrating the skin.

Yes of course, you can put leggings on under other trousers; just remember that rubbing between both fabrics may create a pilling effect on the leggings.

BeGood products are not tested on animals and do not contain animal derivatives. Our products are made from Dermofibra Cosmetics and therefore contain inorganic minerals like zinc, silicon, titanium, magnesium and latest generation microcapsules with Aloe Vera, Vitamins A/E and caffeine. For more information, visit the Technology section https://begood.store/en/content/8-dermofibra-cosmetics

Our leggings have no contraindications for early stage varicose veins; however, given that this is a disorder, it is still recommended you seek medical advice.

Thanks to their compression and Bioinfrared technology, BeGood leggings stimulate subcutaneous microcirculation, encouraging blood circulation and the draining of excess liquids.

BeGood leggings can be used in any season, because they are breathable as well as draining, slimming and hydrating.

Currently the BeGood brand does not make size XXL and XS products. For more information on sizes visit: https://begood.store/en/content/17-your-size

No, this is merely to inform you that, once you have removed them from the bag, the active ingredient has a lifespan of 12 months. The expiry caption is mandatory for cosmetic products and given that BeGood products contain active ingredients and that they are registered on the European Cosmetics portal, we are required to enter an expiry date for the active ingredient. Rest assured, your leggings will never expire.

No, Dermofibra Cosmetics technology lasts over time, even after numerous washes.

BeGood products can be washed simply in cold water (max 30°) and with delicate soap. Washing does not alter product efficacy. However, do not spin dry or tumble dry them because the heat may damage the fabric: it is best to simply hang them to dry. The benefits remain unaltered over time, even after numerous washes.

If you have placed the order as a registered user you can check the status of your order logging in to your personal profile, in the "My orders" section.

You can make changes to your order or change the shipping address only during the purchasing step only, before checkout.

You can choose to pay your order using the following: Mastercard, Visa, Maestro, Visa Electron, PostePay or PayPal.

No, it is not possible at the moment.

Shipments are usually delivered Monday to Friday (excluding weekend and holidays) during office hours 9 am to 6 pm.

Shipping costs throughout Italy (excluding minor islands) are € 8, free for orders of at least € 80.
For countries other than Italy the amount for shipping is € 15 for orders up to € 130, free for orders over € 130

Shipping times vary depending on the location (times are usually longer if you live on a rural area) and the delivery service requested during your order placement. Orders are typically shipped within 3-5 business days of order confirmation via email.

Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 am - 7:00 pm). In case of absence at the time of delivery, the express courier will leave a notice with instructions to request a second delivery.

Within 3 days from the reception of this notice, you can request free delivery directly from the courier’s website.

After this time, (in case of a second unsuccessful delivery attempt) the package will be available for free pick-up at the nearest Post Office. Usually the Post Office will keep the parcel for 7 working days, including Saturdays. If the parcel is not picked up, it will return to our warehouse and the order will be canceled.

BeGood undertakes to respect the standard preparation and shipping times for orders. In some cases, however, there may be delays related to only one of the 2 phases (preparation and shipment of the order) or to both.

Order processing

Orders received from Monday to Friday (excluding holidays) are processed the same day if placed before 13:00 or the following working day, if made after 12.00. Orders received on Saturday and Sunday are processed next Monday (keep this into account to calculate the delivery time). At certain times of the year (sales and promotions), it is possible that the processing of orders is longer than usual due to the large influx of online orders received.

Order delivery

BeGood commits itself to ship the goods in 3-5 working days from the processing of your order. Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 am - 7:00 pm). In some cases, shipping may be delayed due to unpredictable causes (eg strikes or weather conditions).

If you have made a mistake and your order has not been processed (orders will be processed the same day if placed before 1pm or the following working day, if placed after 1 pm. Orders received on Saturday and Sunday are usually shipped the following Monday). You can send a message to customer.care@begood.store, and we will try to help you.

Very simple, just send an email to customer.care@begood.store and we will send our carrier to pick up the item. We accept returns for products purchased within 15 days of the order delivery date. The total amount will be refunded with the exception of shipping costs.
Upon reception of your request we will send all the necessary instructions, you just need to tell us your address and the date you wish our carrier to pass by, we will take care of the rest.

Obvisously the product must be in perfect conditions:

• Returned items must be unwashed and unworn with the original packaging and hangtags attached.
• Refunds will not be accepted if the returned items are open, worn or without the original packaging. All garments will be subject to inspection.
• Products with smoke smell, perfume, lotions or laundry detergent will not be eligible for reimbursement. In these cases, products will be returned to the customer in the conditions in which they were received.
• It is not possible to replace the product with other items, sizes or different colors. A new purchase order must be made.

Yes, just send an email to customer.care@begood.store Yes, just send an email to customer,care@begood.store and we will send our carrier to pick up the item. We accept returns for products purchased within 15 days of the order delivery date. The total amount will be refunded with the exception of shipping costs (10 € for 1 or 2 products) of any other additional costs such as gift boxes, express delivery, delivery upon appointment, etc.) Read our conditions

Of course, visit the general conditions page to find out how to make a return. We will pay for it.

No, our return policy does not provide the reimbursement of shipping costs (10 € for 1 or 2 products) of any other additional costs such as gift boxes, express delivery, delivery upon appointment, etc.

Most of our garments are considered as underwear and therefore they cannot be tried on before you buy them. However if you wish to try the physical experience of the purchase you can find the nearest retailer in our Stores section.

BeGood will be pleased to welcome you as one of our dealers, contact us at the following link

No, It’s not possible.