Terms and conditions of use
SHIPPING
The shipping cost within Italy is €8.95, free for orders over €100 (excluding smaller islands, the Venetian lagoon, and areas considered remote, for which the shipping cost is always €35). Packages are delivered within 4-5 business days (barring unforeseen circumstances) from the day after payment is received.
For orders outside Italy, the shipping fee is €16.95 for orders up to €150, free for orders over €150. The cost may vary depending on the delivery area. The fee will be calculated automatically at checkout after selecting the destination country. The shipping cost for remote areas and smaller islands is always €35.
PAYMENT METHODS
- • PayPal
- • Credit Cards
- • Scalapay (active in: Austria, Belgium, Holland, Finland, France, Germany, Italy, Portugal, Spain)
If you buy with Scalapay, you suddenly receive your order and pay for it in three instalments. You acknowledge that the instalments will be transferred to Incremento SPV S.r.l, to related subjects and to their assignees and that you authorize this transfer.
GENERAL SALES CONDITIONS
INTRODUCTION
The following text referred to as "general sales conditions" regulates the terms and the sales conditions of the products sold by Humanwellness ("the products", hereinafter). Any agreements between Humanwellness and the third party ("the customers", hereinafter) for the sales of products are regulated exclusively by these General Conditions which form an integral part of any proposal, order and order confirmation. The sales conditions applicable to the order are those in force on the date of the order. Any modifications on payment terms or operations notwithstanding the General Conditions shall be valid only under written acceptance by Humanwellness.
These General Conditions are applicable to all Customers, except for some provisions applied to the Retail Customer exclusively (a "Retail Customer" is natural person buying products for purposes alien to business or professional activities). A "Retail Customer" is a customer who sends a purchase proposal without entering his/her own VAT number in the area where the customer's personal data is requested. Articles from 50 to 63 of the Legislative Decree no. 206/2005 are applied to the Purchase Agreements stipulated by Retail Customers. At any time and without notice, Humanwellness may modify the content of these General Conditions. The aforesaid modifications shall be valid from the date of the publication on the Website.
PURCHASING PROCESS
The order sent by the Customer is considered as a contract proposal and entails the awareness and acceptation of these General Conditions. Humanwellness confirms the receipt of the Customer's proposal sending an automatic reply to the Customer's e-mailbox. This automatic e-mail only confirms the correct receipt of the proposal. The confirmation message shall indicate the "PO number" to use for future messages addressed to Humanwellness.
The Customer may display the order in his/her login area. When the order is dispatched, the data displayed in the login area will be updated. Any Purchase Agreements stipulated between Humanwellness and the Customer is considered to be concluded after Le Follie's Shop's order acceptance. At its discretion, Humanwellness may accept or refuse the order sent by the Customer who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order. The order is considered to be accepted by Humanwellness if, within 48 hours after the order dispatch, the Client does not receive any further communication. In the event of order refusal, Humanwellness shall inform the Customer by e-mail.
By the order dispatch, the Customer declares to have read all instructions contained in the purchasing process and to accept both the General Conditions and the Terms of Payment described as follows:
PRICE OF THE PRODUCTS - DELIVERY COSTS - PRODUCT AVAILABILITY
The prices of the products are clearly displayed on the website and are VAT included. Further taxes or duties required by the applicable legislations for the importation of products are not included. In this case, the Customer shall have to clear custom operations paying the taxes and the duties required in the importing country (in addition to VAT).
At any time, the prices and the availability of the products displayed on the website are subject to modifications without notice, being understood that, for the pending and already accepted orders, Humanwellness shall apply the sales conditions in force at the moment of the Customer's order dispatch.
The availability shown on the product sheets is not updated in real time, because the number of users accessing the website may vary the product availability during a specific day. For this reason, Humanwellness does not guarantee to deliver the purchased products immediately, although on the website they are displayed as available. In no case, Humanwellness shall be responsible for possible delayed deliveries.
If the order is paid by bank transfer, Humanwellness shall send the products to its customers only when the amount is credited to the aforesaid current account and displayed correctly.
In the event of delayed deliveries, Humanwellness commits itself to inform the Customer by e-mail. Before the order is shipped, the Customer may cancel or modify it, following the steps indicated in his/her login area. The shipping costs are clearly shown to the Customer on the website before the conclusion of the Purchase Agreement. They shall be added to the total amount of each purchase and depend on the terms of delivery, the terms of payment, the destination country as well as the total amount of the order.
If available, the visual representation of the products displayed on the website usually corresponds to their photo and is for illustrative purposes only. Humanwellness may not guarantee the exact correspondence between the picture shown on the website and the actual product (with particular reference to the product's chromatic features)
JURISDICTION
The Purchase Agreement between the Customer and Humanwellness is stipulated in CH and governed by the CH Law. Any controversy will be referred to the exclusive jurisdiction of Lugano.
RIGHT OF WITHDRAWAL
For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a natural person buying products for purposes alien to business or professional activities). To exercise the right of withdrawal, the customer shall send a notice to Humanwellness and ship the item back to Humanwellness within 14 working days from the delivery date (shipping costs are in charge of the customer). Note: the right of withdrawal may not be exercised by customers buying with his/her own VAT number.
The right of withdrawal is submitted under the following conditions:
1. the good and its parts shall be intact and returned in the original packaging (documents and accessories included);
Underwear products such as socks, tights, leggings, stockings, panties and thongs must not have been used or worn. Products with open packaging or worn even for a try-on will not be eligible for return.
Leggings, tops, tank tops, and sweatshirts must not have been worn (except for an immediate try-on) and must be returned intact in the original package, including bags and tags.
2. if possible, the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden);
3. the customer is completely responsible for the shipping until the delivery of the product to Humanwellness's warehouse;
Humanwellness is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances.
CUSTOMER REFUND
Except for additional reinstatement fee for ensured damage on the original packaging, Humanwellness shall refund to the customer the cost of the product he paid by Credit Card or Bank Transfer, using a write-off procedure (shipping costs excluded). For payments sent by bank transfer, the customer shall transmit his/her bank details (IBAN code) to Humanwellness.
FORFEITURE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal shall forfeit when Humanwellness determines:
1. the total or partial use of the good;
2. the lack of the original external and/or internal packaging;
3. the lack of products' basic elements;
4. the damage of the product for causes different from transportation.
In the aforesaid cases, Humanwellness shall return the good to the sender who shall cover the shipping costs.