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FAQ Frequently Asked Questions

Info Returns


What is the procedure to make a return of a deffective product?

Very simple, just send an email to customer.care@begood.store and we will send our carrier to pick up the item. We accept returns for products purchased within 15 days of the order delivery date. The total amount will be refunded with the exception of shipping costs (10 € for 1 or 2 products) of any other additional costs such as gift boxes, express delivery, delivery upon appointment, etc.)
Upon reception of your request we will send all the necessary instructions, you just need to tell us your address and the date you wish our carrier to pass by, we will take care of the rest.

Obvisously the product must be in perfect conditions:

  • Returned items must be unwashed and unworn with the original packaging and hangtags attached.
  • Refunds will not be accepted if the returned items are open, worn or without the original packaging. All garments will be subject to inspection.
  • Products with smoke smell, perfume, lotions or laundry detergent will not be eligible for reimbursement. In these cases, products will be returned to the customer in the conditions in which they were received.
  • It is not possible to replace the product with other items, sizes or different colors. A new purchase order must be made.

The product received is deffectiv, can I return it?

Yes, just send an email to customer.care@begood.store Yes, just send an email to customer,care@begood.store and we will send our carrier to pick up the item. We accept returns for products purchased within 15 days of the order delivery date. The total amount will be refunded with the exception of shipping costs (10 € for 1 or 2 products) of any other additional costs such as gift boxes, express delivery, delivery upon appointment, etc.) Read our conditions

The product received is wrong (size, color), what do I do and who pays the return?

Of course, visit the general conditions page to find out how to make a return. We will pay for it.

Do I get reimbursed for shipping costs in case of a return? If so, how?

No, our return policy does not provide the reimbursement of shipping costs (10 € for 1 or 2 products) of any other additional costs such as gift boxes, express delivery, delivery upon appointment, etc.




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