Cookie Policy

Pursuant to Article 13 of EU Regulation 679/2016 General Data Protection Regulation (the “Regulation”) HUMANWELLNESS S.A., with registered office in Via Ferruccio Pelli, 9 - Lugano (CH), as the Data Controller (hereinafter: “HW” or “Site Manager”), provides you with the following information concerning the cookies installed on the site (hereinafter, the Site).

1. Cookies: Definition

Cookies are text files that the Site sends to your device (personal computer, tablet, Smartphone, etc.), where they are stored in order to be retransmitted to the same Site on your next visit. Cookies allow us to make it easier for you to browse the Site, to analyse your preferences and tastes by verifying your browsing, and to offer you products and services that are more consistent with your interests.
They can be “session” cookies (when they are stored only for the duration of the browsing session on the site and are deleted when the browser is closed), or “persistent” (they are stored for a longer time, until they expire or are deleted by the user). In addition, cookies may be set by the Website you are visiting (so-called first-party cookies), or they may be set by other Websites (so-called third-party cookies).
We would like to point out that cookies allow us to identify and recognise the device accessing the Site, but not who is using it.

2. What types of cookies does HUMANWELLNESS use?

Navigation technical cookies
The Site uses navigation or session technical cookies to enable normal and efficient browsing and use of the Site. These cookies allow you, for example, to make a purchase or, if you are a registered user, to authenticate yourself in order to access restricted areas of the Site.
These cookies do not require your prior express consent, since they are strictly necessary to provide the service requested by the user of the Site.

Functionality technical cookies
The Site uses technical functionality cookies that allow you to browse according to the criteria you have selected (for example, language or products you have selected to purchase) in order to improve the services provided by the Site. On the Site, these cookies allow you, on the basis of your express request, to be recognised on subsequent visits; or, if you have added one or more items to your basket and closed the session without completing your purchase and without deleting them, these cookies allow you to continue shopping during your next visit to the Site (within a limited period) by finding the items you had selected. Functional cookies are not essential to the operation of the Site, but they improve the quality and experience of browsing.
These cookies do not require your prior express consent, since they are strictly necessary to provide the service requested by the user of the Site.

Third-party analytical cookies
The Site uses Google Analytics cookies to collect information on how users use the Site (number of visitors, pages visited, time spent on the site, etc.) to perform statistical analyses, on an aggregate basis, on the number of users and how they browse our Site, so that we can measure and improve the performance of our Site and your browsing experience.
When we use these cookies, your IP address is collected anonymously; therefore all information collected by these cookies is anonymous.
These cookies do not require your prior express consent.

Third-party marketing cookies
The Site uses third-party profiling cookies (i.e., cookies issued and managed by parties other than HW over which we have no control) to create your profiles, so that we can send you marketing messages that match your preferences expressed during your visit, or to improve your browsing experience. These cookies also allow us to offer you our commercial proposals on other affiliated Websites (re-targeting). This information is fully controlled by the third-party companies as described in their respective policies.
The Site also uses cookies issued by social networks, which allow us to provide you with dedicated content while you are browsing the social channels in question (e.g., Facebook). All profiling cookies are not necessary for browsing and their use requires your express and informed consent.

The table below details the cookies currently used by this Website.

PHPSESSID Required This cookie is native to PHP applications. The cookie is used to store and identify a user’s unique session ID for the purpose of managing the user’s session on the Website. The cookie is a session cookie and is deleted when all browser windows are closed. session
complianceCookie Required This cookie is used to remember the user’s acceptance of cookies. 1 year
__cfduid Required The cookie is used by cdn services, such as CloudFare, to identify individual clients behind a shared IP address and apply security settings on a client-by-client basis. It does not correspond to any user ID in the web application and it does not store any personally identifiable information. 1 month
PrestaShop-a980f44dc01f336b66ae7df666019b13 Required Secure accounts and logins 20 days
MUID Marketing Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronise the ID between many different Microsoft domains to enable tracking. 1 year
_fbp Marketing This cookie is set by Facebook to deliver advertisements when you are on Facebook or on a digital platform powered by Facebook advertising after visiting this Website. 3 months
fr Marketing The cookie is set by Facebook to show relevant ads to users and to measure and improve ads. The cookie also tracks user behaviour on the web on sites with Facebook pixels or Facebook social plug-ins. 3 months
_uetsid Analytics These cookies are used to collect analytical information about how visitors use the Website. This information is used to compile reports and improve the Site. 1 day
_ga Analytics This cookie is installed by Google Analytics. The cookie is used to calculate data on visitors, sessions and campaigns, and to track the use of the Site. Cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years
_gid Analytics This cookie is installed by Google Analytics. The cookie is used to store information about how visitors use a Website, and helps create an analytical report on how the Website is performing. The data collected include the number of visitors, the source from which visitors came and the pages visited, in an anonymous form. 1 day

3. How to manage cookie preferences

When you access any page of the Website, you will see a banner containing a summary information on the cookies used by HW. By providing your authorisation via the banner, you consent to the use of profiling cookies.
Please note that your consent will only be required when you first access the Site: afterwards, we will use a technical cookie to store your consent, so that you can access the pages of the Site directly, when you return (this does not affect your right to disable/enable cookies at any time, or to delete them: in this case, the Site will ask for your consent again when you return).
You can modify and manage your cookie preferences by accepting or declining to receive the cookies you prefer, by clicking on the “Personalise” button on the banner that you see when you first visit the Site, or at any time via this link.

4. How can I disable cookies and manage my preferences?

Most browsers are configured to accept, control or possibly disable cookies through their settings. Below we are providing instructions on how to disable/remove cookies, depending on the type of browser you are using; however, remember that disabling navigation or functional cookies may cause the site to function poorly and/or limit the service we offer.
The ways in which the main browsers can disable cookies can be found at the following links:
• Microsoft Edge (
• Chrome (
• Firefox (
• Opera (
• Safari (

Third-party links
For the services provided by third parties, you can also select your preferences at any time from the settings by enabling or disabling individual categories of cookies, or you can manage third-party cookies via the relevant links, where you can find further information and request to disable the cookies.
• Google analytics:
• Facebook:
• Pinterest:
• Instagram:
• YouTube:

Notwithstanding the foregoing, you can also use “Your Online Choices”. By going to, you can manage the tracking preferences of most advertising tools. Therefore, HW advises you to use this resource in addition to the information provided in this document.

5. Data Access and Customer Service

At any time you can receive assistance and explanations on how to exercise consent or selective refusal, or on how to delete cookies and related technologies from your browser, by sending an e-mail to the Customer Service at; we will respond promptly.
For more information about the processing of your data through the Site, please visit the section Privacy

Manage Cookies