Refund policy

General Terms of Purchase and Right of Withdrawal

Shipping Information

The shipping cost for Italy is €8.95, free for orders over €100 (excluding minor islands, the Venetian lagoon, and areas considered disadvantaged, for which the shipping cost is always €35). Parcels are delivered within 4/5 working days (excluding force majeure) starting from the day after the payment is received. During holiday periods, shipments and deliveries may take longer. For orders outside Italy, the shipping fee is €16.95 for orders up to €150, and free for orders over €150. The cost may vary depending on the delivery area. The contribution will be calculated automatically at checkout after selecting the destination country. Shipping costs for areas considered disadvantaged and minor islands are always €35.

Payment Methods

  • PayPal

  • Credit Card

  • Scalapay (for Austria, Belgium, Netherlands, Finland, France, Germany, Italy, Portugal, Spain)

  • If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and you authorize this transfer.

CONDITIONS OF SALE

The conditions of sale set out below indicate, with extreme clarity and in full compliance with current consumer protection regulations, the conditions and methods by which you can make your online purchases on the begood.store website easily, safely, quickly, and conveniently. Therefore, we invite you to read and accept them in order to use all our online services. CONDITIONS OF SALE PURSUANT TO LEGISLATIVE DECREE 22/5/1999, no. 185 ON DISTANCE CONTRACTS. Commercial sales relations on the begood.store website are governed by these conditions:

  • Art. 1. SUBJECTS. Supplier: HUMANWELLNESS SRL VIA BERGAMO, 42 24030 MEDOLAGO (BG) - VAT No. 04496110166. Customer: the subject (company, professional, private consumer, etc.) identified by the data entered upon registration and acceptance of these general conditions; the guarantees referred to in Article 11 below apply in this regard.

  • Art. 2. OBJECT OF THE SERVICE. Through the e-commerce service, begood.store (the Supplier) provides the Customer with a virtual shelf from which it is possible to view and purchase various products online. The Customer can view the electronic catalog and begood.store's offers but can only make purchases from the Supplier after accepting these conditions of sale and registering, entering their User-ID and password each time for identification (to access the protected areas of the site).

  • Art. 3. NATURE OF THE RELATIONSHIP AND CASES OF NON-APPLICABILITY OF CONSUMER PROTECTION LAWS. In accordance with current national and community laws, the economic relationship between the Supplier and the Customer is governed by consumer protection legislation exclusively if the Customer purchases for personal purposes unrelated to their business activity. Therefore, consumer protection regulations, in particular Legislative Decree no. 185 of 1999 (distance contracts), Legislative Decree no. 50 of 1992 (right of withdrawal), and Articles 1469 bis et seq. of the Civil Code, do not apply to relations between the Supplier and a Customer who purchases for purposes related to their business activity by providing their VAT Number.

  • Art. 4. PRICES. Unless otherwise stated in writing, all prices indicated are "VAT included" and expressed in Euros. The validity of the prices is always and only that indicated by the procedure (shopping cart) at the exact moment the order is forwarded to the Supplier. Prices of some or all products may vary several times on the same day without prior notice.

  • Art. 5. PAYMENT. Payment is made via credit card, PayPal account, prepaid card (Postepay), or Stripe (for Switzerland only). Payment by credit card (accepted cards: Visa, Mastercard, Diners Club, and American Express) takes place through the PayPal service, which guarantees maximum security, confidentiality, and correctness in transactions. Postepay crediting costs requested by the Customer's credit institutions are borne by the Customer. The Supplier must be credited with the full cost of the purchased products.

  • Art. 6. PURCHASE ORDERS. Orders or reservations for partially or totally unavailable material will be managed upon notice and instructions to the customer. Each order is marked with a unique code (order number) and contains the date of submission to the system, details of the purchased items, shipping and packaging charges, individual prices including VAT in Euros, and the total cost summary in Euros. The Customer agrees that communications sent by the Supplier regarding the received order will occur in electronic e-mail format and via Web service. The communications referred to in Article 13 below apply in this regard.

  • Art. 7. SHIPPING AND DELIVERIES. The Supplier ships to the Customer using selected express couriers, and the goods travel carriage paid with transport costs and risks fully borne by the Customer. These costs and any other charges related to the transport and/or shipment of products are detailed in the order confirmation and purchase invoice. 7.1 Forfeiture term for asserting discrepancies: Upon receipt of the goods, the Customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancies, the Customer must have them accurately noted on the accompanying document under penalty of forfeiting their rights in this regard. The Customer must report any supply defects within the forfeiture term of 10 days from the item delivery date via registered letter, pursuant to Legislative Decree 185/99, obligating themselves to preserve the items to allow the Supplier to verify the extent of the found defects. After this term, the items will be considered accepted.

  • Art. 8. INDICATIVE DELIVERY TIMES. The Supplier's indicative delivery time to the Customer is 4/5 working days (excluding some small locations such as hard-to-reach mountain municipalities, Saturdays, and holidays), depending on the shipping method selected during purchase. These indicated times run from the date of the order confirmation sent by begood.store to the Customer.

  • Art. 9. RIGHT OF WITHDRAWAL. The customer-consumer (the natural person purchasing goods for purposes not related to their professional activity) may exercise the right of withdrawal (and withdraw from the contract for any reason). To exercise this right, the customer must send a communication to Humanwellness within 14 working days from the goods' delivery date to the email address customer.care@begood.store.

You can request a return and obtain a refund of the amount paid (excluding shipping costs) if it complies with the required conditions. Please Note: Customers purchasing with a VAT Number cannot exercise the right of withdrawal. Saturday is not considered a working day. The date on the delivery note provides full proof of receipt.

The right of withdrawal is subject to the following conditions:

  • The purchased good must be intact.

  • Underwear products such as Socks, Tights, Knee-highs, Girdles, Culottes, and Thongs must not have been used or worn. Products with open packaging and worn even just for trying on will not be refunded.

  • Leggings, Tops, Tank Tops, and Sweatshirts must not have been worn (except for an immediate try-on) and must be returned intact in the original box, including bags and tags. They must be returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

  • Returns will not be accepted, and it will not be possible to refund items if the returned products are open, worn, or not contained in their original packaging.

  • Products emitting smells of smoke, perfume, lotion, or laundry detergent will not be refunded. In these cases, the products will be sent back to the customer in the condition they were received.

  • It is not possible to exchange the product for different models, sizes, or colors. In this case, a new order must be placed.

  • To limit damage to the original packaging, we recommend, when possible, placing it in a second box (applying labels or adhesive tapes directly on the original product packaging is prohibited).

  • Shipping, until arrival at our warehouse, is under the complete responsibility of the customer.

  • Transport costs for returning the goods are borne by the customer-consumer.

  • Humanwellness is in no way responsible for damage, theft, or loss of goods returned with uninsured shipments. Cash-on-delivery parcels will not be accepted under any circumstances.

REFUND TO THE CUSTOMER

In accordance with Art. 67, paragraph IV, of the Consumer Code, only after receiving the product(s) and positively verifying compliance with the terms and methods for exercising the right of withdrawal and the integrity of the products, Humanwellness will proceed, as quickly as possible, and in any case within thirty days from the date Humanwellness became aware of the exercise of the right of withdrawal, to refund the amounts paid by the user. The refund amount will be communicated via e-mail and credited to the payment method or solution used for the purchase. The value date of the refunded amount will be the same as the charge. Only the amount paid for the purchased product will be refunded, not the shipping costs from Humanwellness to the customer.

WHEN THE RIGHT OF WITHDRAWAL IS FORFEITED

The right of withdrawal is forfeited when Humanwellness ascertains:

  • Damage to the product or any sign of wear that compromises its resale;

  • The lack of the external packaging and/or original internal packaging;

  • The absence of integral elements of the product.

COMMUNICATIONS AND COMPLAINTS

All communications or any Customer complaints to Humanwellness must be addressed to Customer Service by writing to customer.care@begood.store.

COMPETENT COURT

The Purchase Contract between the Customer and Humanwellness is concluded in Italy and governed by Italian Law. For any dispute, the Judicial Authority of Bergamo shall have jurisdiction.

PROCESSING OF PERSONAL DATA (PRIVACY)

For the rules on the processing of personal data by Humanwellness, please refer to the dedicated "Legal Notes & Cookies" area of the site.